Comments on: When comment moderation isn't fast enough

By: jesusguc

jesusguc — Sat, 24 Oct 2009 11:54:25 +0000

I have a nice joke for you) Why don’t fish play tennis? They might get caught in the net.
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–/ viagara online New York /–

By: When The Need For Moderation Arises | Prudence and Madness

When The Need For Moderation Arises | Prudence and Madness — Tue, 19 Feb 2008 14:48:56 +0000

[...] leave viable comments or that it may create a negative impression to your commenters. It may also slow down the exchange of comments as readers will have to wait for administrator’s approval before they could read new set of [...]

By: links for 2008-01-24 « David Black

links for 2008-01-24 « David Black — Thu, 24 Jan 2008 02:22:51 +0000

[...] When comment moderation isn’t fast enough – Frankie Roberto’s weblog “It’s often quite natural for people to comment on other comments within blogs, but the delay in comments appearing can make these ad-hoc conversations hard to follow, and repetitive comments.” (tags: internet socialmedia forums blogging comments ugc moderation bbc) [...]

By: Frankie Roberto

Frankie Roberto — Wed, 23 Jan 2008 13:52:05 +0000

Hi Jem, and thanks for your response.

I didn’t think I was pre-moderating comments, but I’ve only just moved to this Wordpress installation so I’m still finding my feet a bit. Having just checked, I seem to have left it on the default option of requiring pre-moderation for a commenter’s first comment. I’ve switched this off now, as Akismet seems to be pretty good at picking up on spam comments…

By: Jem Stone (BBC)

Jem Stone (BBC) — Wed, 23 Jan 2008 11:27:09 +0000

I notice you premoderate your comments btw!

By: Jem Stone (BBC)

Jem Stone (BBC) — Wed, 23 Jan 2008 11:24:01 +0000

Hi Frankie

Its a common misperception but the majority of text comments posted to bbc.co.uk across our variety of boards, forums, spaces, and blogs are published straight to the server. Across the majority of message boards (the radio networks all have several popular boards and programme boards such as the archers or strictly come dancing), the football/sport community 606, and *some* of the threads on Have Your Say then if you leave a comment then (if you’ve registered with the BBC) it will be published straight away. All childrens content is currently pre-moderated.

Unfortunately our blogs infrastucture is suffering a bit and rather confuses this bold statement. Currently (we’re in the middle of upgrading) all blog comments are pre-moderated. This is an admin challenge more than anything . Its not a policy issue. Its not the BBC being ultra cautious. The workflow is just not systematic enough for us to be confident that we can not miss messages. We expect all (childrens aside) blogs to move to reactive moderation (PM already has) in March.

So by then (apart from across childrens), 90% of text uploaded to the bbc (millions of comments a month) will be reactively or post moderated. ie: published live to the server and then only removed if another user alerts us to a post that potentially breaks our rules/the law. The remaining 10% will be around sensitive news stories .

So hopefully moderation shouldn’t get in the way of meaningful user commenting. Now whether the comments are trivial, displayed so that they make sense, offer users the chance to annotate/add meaning, allow users to contact other users, used by users as a default because other communication channels aren’t clear, used as “audience insight” by the BBC. I’ll leave for another time.